Privacy Policy

Last updated: 2 June 2026

Introduction

Therapy with Nadia is committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website or contact me regarding counselling and psychotherapy services.

Who I Am

Therapy with Nadia is operated by Nadia Raafat, a self-employed professional providing counselling and psychotherapy services in the United Kingdom.

Contact details:

Email: info@therapywithnadia.co.uk

Website: www.therapywithnadia.co.uk

I am a registered member of the British Association for Counselling and Psychotherapy (BACP) and adhere to the BACP Ethical Framework for the Counselling Professions.

Information I Collect

I may collect and process the following information:

Information you provide directly

  • Your name

  • Email address

  • Telephone number

  • Information you provide through contact forms or email enquiries

  • Information relating to your interest in therapy services

Information collected automatically

When you visit my website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visits

  • Website usage data through analytics tools, where applicable

How I Use Your Information

I use your personal information to:

  • Respond to enquiries about therapy services

  • Arrange and manage initial consultations

  • Communicate with you regarding appointments

  • Provide information about my services

  • Maintain the security and functionality of the website

  • Improve the website and user experience

  • Meet legal, professional and regulatory obligations

Lawful Basis for Processing

Under UK GDPR, I process personal information on the following lawful bases:

Legitimate Interests

To respond to enquiries, administer my practice, maintain records and operate my website effectively.

Contract

Where you engage my services, processing may be necessary to take steps prior to entering into a contract and to provide counselling or psychotherapy services.

Legal Obligation

To comply with legal, regulatory, insurance, tax and accounting requirements.

Contact Form Enquiries

If you contact me through my website, email or telephone, I will use the information you provide solely to respond to your enquiry and discuss whether my services may be appropriate for your needs.

Submitting an enquiry does not create a therapeutic relationship.

Confidentiality

Any information you provide during an initial enquiry will be treated with respect and confidentiality.

If you become a client, you will receive a separate Client Privacy Notice explaining in detail how your personal information, therapy records and sensitive personal data are handled.

Data Sharing

I do not sell, rent or trade personal information.

Information may be shared where necessary:

  • With service providers who support the operation of my website 

  • Where required by law

  • To comply with a court order or legal obligation

  • To protect the safety of an individual or the public where there is a serious risk of harm

Any third-party service providers are required to handle personal information securely and in accordance with applicable data protection laws.

Data Security

I take technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures include secure devices, password protection and secure communication systems where appropriate.

Data Retention

Enquiry information will only be retained for as long as reasonably necessary to respond to your enquiry and manage my professional obligations.

If you become a client, retention periods for therapy records will be explained in the separate Client Privacy Notice.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request erasure of your personal information in certain circumstances

  • Request restriction of processing

  • Object to certain types of processing

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Cookies

This website may use cookies and similar technologies to improve functionality and understand website usage.

You can control cookies through your browser settings. If a cookie banner is used on this website, you will be able to manage your preferences through that system.

Links to Other Websites

This website may contain links to external websites. I am not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page and the revised version will take effect from the date shown at the top of the policy.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Nadia Raafat

Therapy with Nadia

Email: info@therapywithnadia

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has been handled improperly.